Introduction
This Policy sets out the responsibilities of PakBritish Education, a company registered in
Oman and Pakistan, whose registered office is at 109/D Block V Model Town C
Bahawalpur & 601 AlMuna Building, Saadah Salalah Oman 211, regarding Payment
and Refund Policy.
Purpose
The purpose of this policy is to define PakBritish Education’s Terms and Conditions
relating to students’ deferments and fees refunds.
Policy Statement
PakBritish Education provides clear and accurate information relating to deferment and
refunds of the fees prior to, during and after enrolment, to all students and prospective
students to ensure full disclosure. This policy adheres to the principles of student rights,
natural justice and ethical marketing and business practices.
This policy applies to all new and existing enrolments at PakBritish Education. This
policy should be read in conjunction with the declaration made at the time of enrolment,
as it forms the initial agreement between PakBritish Education and students.
Withdrawal and cancellation of enrolment
In all cases, students intending to withdraw from a course and seek a refund of their
fees should notify PakBritish Education in writing using the PakBritish Education’s
Refund Request Form. PakBritish Education may cancel a candidate’s enrolment and
provide a full or partial refund due to ‘student default’ or in some rare circumstances
‘PakBritish Education default’.

Student default
Student default occurs when the student has broken the terms of the Rules, Terms and
Conditions written agreement with PakBritish Education including the following
circumstances:
 Student withdraws from the course (either before or after the agreed starting day
as specified).
 Student fails to commence the course due to not meeting any applicable
conditions of course entry
 Student fails to commence the course on the agreed starting day without a valid
reason
 Student fails to pay an amount payable to PakBritish Education by the due date
specified
 Serious misbehavior or misconduct by the Student
PakBritish Education default
PakBritish Education default occurs when the institution has broken the terms of the
written agreement with students or any stakeholders the following circumstances:
 PakBritish Education fails to start providing the course to the candidate at the
agreed location on the agreed starting day
 After the course starts but before it is completed, PakBritish Education ceases to
provide the course to the candidate at the agreed location (in the same city or
town)
 In the unlikely event that PakBritish Education defaults, an alternative training
option may be offered to the candidate. The candidate is entitled to accept this
offer or decline
Cancellation of enrolment due to students’ failure to pay fees
If fees payable are not received by the due date, the student will be notified in writing
and will be given a reasonable time duration (from the date of notification) in which time
payment must be made. Failure to do so will result in cancellation of enrolment.

Refund and deferment

PakBritish Education supports the right of students to request a refund or a deferment of
course, and examination registration fees in certain circumstances. All applications for
refund should be made in writing via PakBritish Education’s Refund Request form and
submitted to the office by hand or via email to info@pakbritisheducation.com.
A withdrawal form and refund request form will only be supplied at the request of the
student. Only once the fully and correctly completed withdrawal and refund form has
been received in writing by PakBritish Education. The student will be notified via email
of the outcome of their request(s).
All discounts/rebates/waivers that the student was entitled to shall be forfeited and all
outstanding fees have to be paid prior to withdrawal. This includes all non-tuition fees
that were waived at the point of registration. A valid refund will be made within 30
working days of the submission of refund request form.
Full refunds
 All classes are subject to cancellation for insufficient enrolment. If this occurs, we
will contact the student as soon as we can, following our cancellation decision, so
student can enroll in another available class or be reimbursed for full
 In the event that PakBritish Education defaults and is unable to deliver the
agreed course, a full refund of fees will be made
 In the event that (provable) illness prevents a student from commencing the
course as enrolled, a full refund will be made
 In the event that (provable) illness of a close family member of the candidate
(parent, sibling, spouse or child) prevents them from commencing the course, a
full refund will be made
 Withdrawal from the class made more than two weeks prior to the class starting
date the candidate will be reimbursed for full
 Refunds in above circumstances are not automatic, they must be applied for and
are at the discretion of PakBritish Education

Partial refunds
Where the student, after completing the registration process, but before completing the
enrolment seeks a refund of course fees, a refund will be made, less an account
activation fee as follows:
 Withdrawal from a class made before Two Weeks prior to the class starting date
will cost 5% processing fee of total standard course(s) fee, withdrawal made at
least seven (7) days prior to the class starting date will cost a 10% processing
fee of total standard course fee, withdrawal made less than seven (7) days prior
to class starting date or during the class will receive a prorated refund, which will
include at least the cost of total classes attended plus a 15% processing fee of
total course fee

Deferment of course
 Fee can be deferred to any future course dates; future course fee will be charged
as per latest schedule of fee. 5% of standard course fee shall be charged in case
of deferment (at any time)
 If a learner first defer and then withdraw from the deferred session, the deferment
charges (5% for deferment in last session) and refund policy (at that time) shall
be applied
 Student have to fill and sign the Refund and Deferment Form to be eligible for
valid refund and deferment

This policy is available to staff and students on Moodle pages dedicated to them.